Privacy policy

PRIVACY POLICY

Last updated: August 18, 2026

CIXI FOREWELL ELECTRONICS CO., LTD. operates the FOREWELL website at www.forewellbattery.com (“FOREWELL,” “we,” “us,” or “our”).

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, submit an inquiry, request a quotation, communicate with us or otherwise use our website and related services.

Our website is primarily intended to provide battery product information and facilitate business-to-business inquiries. We do not currently offer direct online checkout or payment through this website.

1. INFORMATION WE COLLECT

Depending on how you interact with us, we may collect the following categories of information.

A. Contact Form Information

When you submit a Contact Us form, Request a Quote form or other website inquiry, we may collect:

• Your name
• Company name
• Business email address
• Telephone or WhatsApp number
• Country or region
• Any information included in your message

B. Quotation and Business Inquiry Information

To respond to product and quotation requests, we may collect information such as:

• Battery type and model
• Required quantity
• Preferred packaging format
• Number of batteries per pack
• FOREWELL brand, neutral-label or private-label requirements
• Logo, artwork or packaging requirements
• Destination country or delivery location
• Required certifications or test documents
• Target delivery schedule
• Product application or technical requirements
• Other information needed to prepare a quotation or discuss a potential order

Please do not submit confidential technical information, payment credentials or other sensitive information unless it is reasonably necessary for your business inquiry.

C. Email and WhatsApp Communications

When you contact us by email or WhatsApp, we may collect and retain:

• Your name and contact details
• Your company and business information
• Message content and attachments
• Product requirements and quotation discussions
• Communication history
• Information relating to samples, packaging, specifications or potential orders

WhatsApp is operated by a third-party provider. Your use of WhatsApp is also subject to WhatsApp’s own terms and privacy practices.

D. Website, Cookie and Device Information

When you visit our website, Shopify and other necessary service providers may automatically collect information such as:

• IP address
• Browser type and version
• Device type and operating system
• Approximate location based on IP address
• Pages viewed and links selected
• Date, time and duration of visits
• Referring website or traffic source
• Cookie identifiers and similar technical data
• Information about how visitors interact with the website

Some cookies are necessary for website security, navigation, language or region preferences and core functionality. Other cookies may support analytics, performance measurement or personalization, subject to your consent where required.

You can manage available cookie choices through the cookie banner or cookie-preference controls displayed on our website.

1. HOW WE USE PERSONAL INFORMATION

We may use personal information to:

• Respond to questions and business inquiries
• Prepare preliminary quotations
• Recommend suitable battery products and packaging solutions
• Communicate about product models, specifications, samples, quantities and delivery requirements
• Provide OEM, ODM and private-label support
• Maintain records of business communications
• Improve our website, product information and customer service
• Operate Shopify Inbox and other communication functions
• Understand general website traffic and visitor interactions
• Detect fraud, spam, misuse, security threats or technical problems
• Protect our website, company and users
• Comply with applicable laws, regulations and legal obligations
• Establish, exercise or defend legal claims

Where applicable law requires a legal basis for processing, we may process personal information based on:

• Your consent
• Steps taken at your request before entering into a business transaction
• Performance of an agreement or order
• Our legitimate interests in responding to inquiries, operating our website and developing business relationships
• Compliance with legal obligations

1. SHOPIFY AND SERVICE PROVIDERS

Our website is hosted and supported by Shopify.

Shopify may collect and process information about your access to and use of this website to provide website hosting, security, storefront functionality, cookie controls, analytics, Shopify Inbox and other platform services.

Information processed through Shopify may be stored or handled in countries other than the country where you live.

You can learn more about how Shopify processes personal information and manages privacy choices through Shopify’s Consumer Privacy resources:

https://privacy.shopify.com/en/

We may also disclose information to service providers that help us operate our business and website, including:

• Website hosting and technical service providers
• Email and business communication providers
• Analytics, security and fraud-prevention providers
• Cloud storage and data-management providers
• Translation or customer-support tools
• Logistics, testing, certification or inspection providers when necessary for a specific inquiry or order

These providers should receive only the information reasonably necessary to perform their services and may process information according to their own privacy terms and contractual obligations.

1. WHEN WE MAY DISCLOSE INFORMATION

We may disclose personal information:

• To Shopify and necessary service providers
• When required to respond to your inquiry or quotation request
• When you ask or authorize us to disclose information
• To comply with applicable law, legal process or government requests
• To investigate fraud, misuse, security incidents or violations of our policies
• To protect our rights, property, business, employees, customers or other persons
• In connection with a merger, restructuring, acquisition, transfer of assets or similar business transaction

FOREWELL does not independently sell customer contact information or inquiry details as part of its ordinary business activities.

1. INTERNATIONAL DATA TRANSFERS

Because we serve international customers and use global service providers, personal information may be transferred to, stored in or processed in countries outside your place of residence.

Data-protection laws in those countries may differ from the laws in your country. Where required, we and our service providers will use appropriate safeguards for international data transfers.

1. DATA RETENTION

We retain personal information only for as long as reasonably necessary to:

• Respond to inquiries and maintain business communication records
• Prepare and follow up on quotations
• Manage samples, orders or potential business relationships
• Comply with accounting, tax, customs, contractual or legal requirements
• Resolve disputes and enforce agreements
• Protect against fraud, misuse and security incidents

The retention period may vary depending on the nature of the inquiry, whether a business relationship or order develops, and applicable legal requirements.

When information is no longer reasonably required, we may delete, anonymize or securely archive it, subject to applicable law and legitimate record-keeping requirements.

1. YOUR PRIVACY RIGHTS

Depending on your location and applicable law, you may have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of certain personal information
• Object to or restrict certain processing activities
• Withdraw consent where processing is based on consent
• Request a copy of certain information in a portable format
• Manage available cookie and tracking preferences
• Submit a complaint to an appropriate data-protection authority

These rights may be subject to legal limitations and exceptions.

To submit a privacy request, contact us using the details at the end of this Privacy Policy. We may need to verify your identity before completing the request.

Where Shopify independently controls certain information, you may also use Shopify’s privacy controls at:

https://privacy.shopify.com/en/

1. COOKIES AND SIMILAR TECHNOLOGIES

Our website and Shopify may use cookies and similar technologies for purposes including:

• Enabling core website functionality
• Maintaining security and preventing fraud
• Remembering language, market or region preferences
• Supporting website navigation and communication features
• Measuring website performance and visitor interactions
• Improving website functionality and user experience

Where required by applicable law, non-essential cookies will be used only after you provide consent.

You may manage available cookie preferences through our website’s cookie banner. You may also change browser settings to block or delete cookies, although some website functions may not operate correctly as a result.

For additional details, please review our Cookie Policy.

1. DATA SECURITY

We use reasonable administrative, technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no website, email service, messaging platform or internet transmission method can be guaranteed to be completely secure. Please use appropriate care when sending confidential business information through email, WhatsApp or website forms.

1. THIRD-PARTY LINKS AND SERVICES

Our website may contain links to Alibaba.com, WhatsApp or other third-party websites and services.

We do not control the privacy, security or content practices of those third parties. Your use of a third-party website or service is governed by that provider’s own terms and privacy policy.

1. CHILDREN’S PRIVACY

This website is intended for business and professional users and is not directed to children.

We do not knowingly collect personal information from children through this website. If you believe that a child has submitted personal information to us, please contact us so that we can review and, where appropriate, delete the information.

1. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy to reflect changes in our website, business practices, service providers or applicable legal requirements.

The revised version will be posted on this page with an updated “Last updated” date. Where required by law, we may provide additional notice of material changes.

1. CONTACT US

If you have questions about this Privacy Policy, our handling of personal information or a privacy request, please contact:

CIXI FOREWELL ELECTRONICS CO., LTD.

Address:
No. 119, Chaogong 3rd Road, Zonghan Subdistrict, Cixi, Ningbo, Zhejiang, China

Email:
sales@forewellbattery.com

WhatsApp:
+86 134 5619 0180

Website:
www.forewellbattery.com