Last updated: August 18, 2026
This Privacy Policy explains how CIXI FOREWELL ELECTRONICS CO., LTD. (“FOREWELL,” “we,” “us,” or “our”) collects, uses, discloses and protects personal information when you visit www.forewellbattery.com, submit an inquiry, request a quotation, communicate with us or otherwise use our website and related services.
-
INFORMATION WE COLLECT
We may collect information that you voluntarily provide to us, including:
• Your name and job title
• Company name
• Email address and telephone number
• Country, region and business address
• Billing, delivery or freight-forwarder information
• Battery models, quantities and packaging requirements
• OEM, ODM and private-label requirements
• Product applications and target markets
• Messages, designs, artwork, documents or other files submitted through our website, email, WhatsApp or other communication channels
When you visit our website, certain technical information may also be collected automatically, including:
• IP address
• Browser and device type
• Operating system
• Referring website
• Pages viewed and time spent on the website
• Cookie identifiers and similar technical information
• Website performance and interaction data
We do not currently process payments or complete purchases directly through this website.
If an order is placed through Alibaba.com or another third-party platform, that platform processes information according to its own privacy policy and platform rules.
-
HOW WE USE YOUR INFORMATION
We may use the information we collect to:
• Respond to product inquiries and quotation requests
• Recommend suitable battery models and packaging solutions
• Prepare quotations, samples, pro forma invoices and sales contracts
• Communicate about specifications, artwork, production, inspection and shipment
• Process and coordinate confirmed business orders
• Provide customer service and after-sales support
• Maintain customer and transaction records
• Improve our website, products and services
• Detect and prevent fraud, misuse and security incidents
• Comply with legal, accounting, customs, export and regulatory obligations
• Send relevant business communications where permitted by applicable law
You may ask us to stop sending non-essential marketing communications at any time.
-
HOW WE SHARE INFORMATION
We do not sell your personal information.
We may share relevant information with trusted parties when reasonably necessary to operate our business or complete an agreed transaction, including:
• Shopify and website technology providers
• Email, storage and communication service providers
• Logistics companies, freight forwarders and customs service providers
• Banks or payment providers involved in an agreed transaction
• Alibaba.com or another order platform selected by the customer
• Testing laboratories, inspection companies and certification providers
• Accountants, auditors, insurers and legal advisers
• Government, customs, regulatory or law-enforcement authorities where required by law
These parties receive only information reasonably necessary for the relevant service, transaction or legal purpose.
-
SHOPIFY AND THIRD-PARTY SERVICES
Our website is hosted through Shopify. Shopify may process technical, device and usage information required to operate, secure and improve the website.
More information is available in the Shopify Consumer Privacy Policy:
https://www.shopify.com/legal/privacy/consumers
Our website may contain links to Alibaba.com and other third-party websites. We do not control and are not responsible for their privacy practices, security, content or availability.
You should review the applicable third-party policy before providing information through another website or platform.
-
COOKIES
We and our service providers, including Shopify, may use cookies and similar technologies to:
• Operate and secure the website
• Remember visitor preferences
• Understand how visitors use the website
• Measure website performance
• Prevent fraud and technical misuse
• Improve our content and services
Where required by applicable law, non-essential cookies will be used only after consent has been obtained.
More information is available in our Cookie Policy.
-
INTERNATIONAL DATA TRANSFERS
Because we serve international customers and use international technology and business service providers, personal information may be processed or stored outside the country or region in which it was collected.
Where required, we take reasonable measures to protect personal information during international transfers.
-
DATA RETENTION
We retain personal information only for as long as reasonably necessary to:
• Respond to inquiries
• Maintain customer relationships
• Process and document confirmed orders
• Meet accounting, customs, tax and regulatory obligations
• Resolve disputes and enforce agreements
• Prevent fraud and protect our legal interests
When information is no longer reasonably required, it may be deleted, anonymized or securely retained where immediate deletion is not technically or legally possible.
-
DATA SECURITY
We use reasonable administrative, technical and organizational safeguards to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Please do not submit passwords, payment passwords, online banking credentials or other highly sensitive security information through our website forms, email or WhatsApp.
-
YOUR PRIVACY RIGHTS
Depending on the laws applicable in your country or region, you may have the right to:
• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Restrict or object to certain processing
• Withdraw consent where processing is based on consent
• Request a portable copy of certain information
• Opt out of non-essential marketing communications
• Submit a complaint to an appropriate data-protection authority
To submit a privacy request, contact info@forewellbattery.com. We may need to verify your identity before processing a request.
-
CHILDREN’S PRIVACY
Our website is intended for business customers and is not directed to children.
We do not knowingly collect personal information from children below the minimum legal age applicable in their country or region.
-
CHANGES TO THIS POLICY
We may update this Privacy Policy to reflect changes in our website, services, business practices or legal requirements.
The revised version will be published on this page with an updated revision date.
-
CONTACT US
CIXI FOREWELL ELECTRONICS CO., LTD.
FOREWELL Battery
Email: info@forewellbattery.com
Sales Email: sales@forewellbattery.com
WhatsApp: +86 134 5619 0180
Address:
No. 119, Chaogong 3rd Road,
Zonghan Subdistrict, Cixi, Ningbo,
Zhejiang, China
